Some people are just plain nasty sometimes. I
really wish I could refuse service to those who just act noticeably mean, but I
have to just smile and take it.
One day, this man drove up to the speaker box
in the drive through. I said my customary greeting and waited for the order to
start. When I didn’t immediately hear anything, I continued to help the
customer at my window.
Sometimes there are too many cars, so the next
car in line isn’t all the way to the speaker box. The headset will go off as if
someone is there, but no one responds, so the best thing I’ve learned is to try
again when the cars have pulled up.
So, I assumed something like that had happened.
Just in case, I tried one more time because sometimes people are just slow to
open their window and didn’t hear me the first time, but there was still no
response. I went back to my work.
Very little time passed and the guy at the
speaker box is obnoxiously honking his horn repeatedly. He yells at the speaker
box, frustrated that no one had spoken up, when I had. I tried again. He yelled
again.
One of my other co-workers tried and he managed
to hear her and placed his order. As she tried to repeat his order back to
confirm it was right, he sped up to my window and ignored her.
When I eventually opened my window to him,
which I was not looking forward to at all, he promptly complained about how
muffled our speaker box is. He demanded that we fix it and proceeded to complain
at me. I just nodded and acted concerned, but I couldn’t wait till he shut up.
No one else has had problems. He was just one
of those people that come through and have to find something to complain about.
I don’t care how bad your day has been, there is no excuse to treat people
poorly, especially when I am serving you.
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